Return & Refund Policy

We want you to be completely satisfied with your purchase from GREEN LIFE CYPRUS.

If you wish to return an item, please contact us first at info@greenlifecyprus.com and provide your order number and the item(s) you wish to return.

Once your return request has been received, we will send you a confirmation email with the relevant return instructions.

14-Day Right of Return

For purchases made online, you may notify us that you wish to return your order within 14 days from the date you receive it, subject to the conditions and exceptions set out below.

After notifying us of your decision to return the item, the product must be sent back within the applicable return period.

Return Conditions

To be eligible for a return, the product must be:

  • In its original condition.

  • Unused and, where applicable, unopened.

  • Returned with its original packaging.

  • Properly and securely packaged for transportation.

  • Returned with all accessories, labels and other items originally included with the product.

You may be responsible for any reduction in the value of the product caused by handling beyond what is reasonably necessary to inspect it.

Supplements, Food & Sealed Products

For health, hygiene and product-safety reasons, certain sealed products may not be eligible for return once their protective seal has been broken or removed, where the applicable legal exception applies.

Products that are liable to deteriorate or expire rapidly may also be excluded from the right of withdrawal where permitted by law.

These restrictions do not affect your rights if an item is faulty, damaged, incorrect or not as described.

Return Shipping Costs

For returns made because you have changed your mind, the customer is responsible for the direct cost of returning the products to GREEN LIFE CYPRUS, unless otherwise agreed by us.

Please note that the amount charged to customers for delivery at checkout may be a promotional or flat-rate delivery fee and may differ from the actual cost charged to us by the courier company.

We recommend using a trackable delivery service when returning an item. GREEN LIFE CYPRUS cannot be responsible for returned parcels that are lost before reaching us where the return transportation was arranged by the customer.

Refunds

Once your return has been received, we will inspect the product to confirm that the applicable return conditions have been met.

If your return is approved, we will process your refund using the same payment method used for your original purchase, unless otherwise agreed.

Where required under applicable consumer law, eligible refunds following the exercise of the right of withdrawal will include the cost of our standard delivery option. Any additional cost resulting from choosing a more expensive delivery method may not be refundable.

We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, where permitted by law.

After the refund has been processed by us, your bank or payment provider may require additional time for the funds to appear in your account.

Damaged, Faulty or Incorrect Products

If you receive a product that is:

  • Damaged,

  • Defective,

  • Incorrect, or

  • Materially different from the product you ordered,

please contact us as soon as possible at info@greenlifecyprus.com and include your order number and photographs of the product and packaging, where possible.

Where the product is confirmed to be faulty, damaged, incorrect or otherwise non-conforming, we will provide the appropriate solution in accordance with your applicable consumer rights.

The customer will not be responsible for return costs where the return is due to a product being faulty, damaged or incorrectly supplied by us.

Contact Us

For any questions regarding returns or refunds, please contact:

GREEN LIFE CYPRUS
Email: info@greenlifecyprus.com
Website: greenlifecyprus.com